FAQ

Frequently Asked Questions

Where do you ship?

We currently ship to addresses within the United States only. We do not ship internationally at this time.

How much does shipping cost?

We charge a flat shipping rate of $4.99 on every order, shown at checkout.

How long will my order take to arrive?

Orders have a handling time of 1–3 business days to prepare and dispatch, followed by a transit time of 8–15 business days. All timeframes are in business days (Monday–Friday, excluding holidays).

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. There is no restocking fee. Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

My item arrived damaged or I received the wrong product. What do I do?

Please email us at support@genkiva.com within 7 days of delivery with your order number and a photo. We’ll send a free replacement or issue a full refund, including any shipping you paid — at no cost to you.

My order hasn’t arrived. What should I do?

If your order hasn’t arrived within the estimated delivery window, contact us at support@genkiva.com with your order number and we’ll investigate and make it right.

Are some products shipped from partners?

Yes. Some GENKIVA products ship directly from our manufacturing and fulfilment partners, which helps us keep prices fair and our range fresh. Estimated delivery times already account for this.